Refund Policy

Thank you for shopping at Groove Groceries. Please read this policy carefully. This is the Refund Policy of Groove Groceries.

1. Cancellation and Refund Eligibility

1.1 Order Cancellation: You may cancel your order for a full refund before it has been processed for delivery. Once your order has been processed, it cannot be canceled.

1.2 Refund Eligibility: Refunds may be issued in the following circumstances:

• Quality Issues: If the products delivered are damaged, spoiled, or not of acceptable quality.
• Non-Delivery: If your order does not arrive within a reasonable time frame after the expected delivery date.

2. How to Request a Refund

2.1 Contact Us: To request a refund, please contact our customer service team within 24 hours of receiving your order. You can reach us via [contact information].

2.2 Provide Details: When requesting a refund, please provide your order number, the reason for the refund request, and any relevant evidence (e.g., photos of damaged products).

3. Refund Process

3.1 Verification: We will review your refund request and may request additional information if needed.

3.2 Refund Issuance: If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Non-Refundable Items

4.1 Exclusions: Certain items are not eligible for refunds unless they are faulty or damaged upon arrival.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: contact@groovegroceries.com
• Phone: 02223675739